|
Post by toehrishuman on Sept 20, 2011 12:10:50 GMT -5
I have to commend VF because they claim to be shipping out replacement boxes and sleeves for our damaged ones. good to see they are concerned with their customers.
for the record (no pun intended), we ordered ours the first day not long after JT tweeted about the set. we received #s 65 & 70 (which was confusing in that they were not sequential considering we ordered two sets together...)
|
|
|
Post by vermeerf on Sept 20, 2011 12:24:03 GMT -5
Still no word from TVF...no despatch mail...nothing...
|
|
|
Post by poptrash on Sept 20, 2011 13:05:16 GMT -5
i'm very sorry for all who are still awaiting their box-sets.
what i don't understand is why they don't keep the communication open. if you say you're gonna email on Monday then do it. Even if it's a note that they're working on it. it shouldn't be that difficult.
really hope all can open their boxes soon!
best regards, Peter
|
|
redmumba
PAPER GOD
Nonabuser of ellipsis
Posts: 3,539
|
Post by redmumba on Sept 21, 2011 6:01:09 GMT -5
i'm very sorry for all who are still awaiting their box-sets. what i don't understand is why they don't keep the communication open. if you say you're gonna email on Monday then do it. Even if it's a note that they're working on it. it shouldn't be that difficult. apparently they're "too busy" mailing out the PSB and DD box sets. I emailed them on Monday about the status of my box set (received an email on Sept 1st saying that it was being mailed) and have not heard back from them. At this point, I'm not impressed with the Vinyl Factory.
|
|
jtforever
PAPER GOD
"I put it in my car!!!"
Posts: 1,517
|
Post by jtforever on Sept 21, 2011 6:17:24 GMT -5
I sent them an email yesterday and so very strange they say shipped september 20th.... wonder if they didn't forget me... Jtforever
|
|
redmumba
PAPER GOD
Nonabuser of ellipsis
Posts: 3,539
|
Post by redmumba on Sept 21, 2011 10:31:01 GMT -5
I just received an email from them with my tracking number. Well, if I've read the Parcel Force website correctly, it looks like they attempted a delivery (I don't see how they could of since I live in a gated community and all parcels would have had to have been left at the leasing office if delivery was unsuccessful), but now it's "outbound for export"! This doesn't look great. I'm hoping to hear back from them to try to stop it from being sent back. Grrrr!!!
|
|
|
Post by vermeerf on Sept 21, 2011 12:34:31 GMT -5
Finally got my despatch mail!
|
|
|
Post by poptrash on Sept 21, 2011 13:39:45 GMT -5
That's great Frank! Hopefully other co-collectors have got it as well...
|
|
|
Post by vermeerf on Sept 23, 2011 15:43:23 GMT -5
Received the box today and surprise, surprise...it's damaged On the bright side...the vinyl and books are great, the sleeves are in perfect condition and look great. I love the books and to my surprise I have number 202...which is strange because I ordered really late. So tomorrow I'm going to mail TVF about the box...
|
|
green
BIG THING
Posts: 294
|
Post by green on Sept 23, 2011 22:15:18 GMT -5
Received the box today and surprise, surprise...it's damaged On the bright side...the vinyl and books are great, the sleeves are in perfect condition and look great. I love the books and to my surprise I have number 202...which is strange because I ordered really late. So tomorrow I'm going to mail TVF about the box... I had issues with the box, as well. They're sending me a new one. Be sure to include pictures of the damage in your email, as they're going to ask for them. It'll help speed up the process.
|
|